Key Worker System

Each service user that attends Caledonia Service will be allocated a Key Worker from our staff team.

This will be a helpful and supportive partnership. Your key worker will:

  • get to know you
  • learn about your difficulties
  • find out how you see your problems
  • know about your strengths
  • discuss any plans with you
  • give information and advice
  • make sure that everybody is working together properly
  • make sure that you have a clear “support plan” about how you are going to be supported at the service
  • hold regular review meetings