Each service user that attends Caledonia Service will be allocated a Key Worker from our staff team.

This will be a helpful and supportive partnership. Your key worker will:

• get to know you
• learn about your difficulties
• find out how you see your problems
• know about your strengths
• discuss any plans with you
• give information and advice
• make sure that everybody is working together properly
• make sure that you have a clear “support plan” about how you are going to be supported at the service
• hold regular review meetings